Welcome to Oceanwalk IT Pvt Ltd
These Terms and Conditions govern your use of our services. By engaging with our services, you agree to comply with these terms.
At Oceanwalk IT Pvt Ltd, we aim to provide high-quality IT services, including IT strategy consulting, software development, web development, cloud services, and related support. These Terms and Conditions outline the terms of our engagement with you as a valued client.
1. Definitions
1.1 "Company": Refers to Oceanwalk IT Pvt Ltd.
1.2 "Client": Refers to the individual, business, or organization entering into an agreement with the Company.
1.3 "Services": Include but are not limited to IT strategy consulting, software development, web development, cloud services, and related support.
2. General Terms
2.1: All services are delivered in accordance with the agreed-upon project scope and timeline.
2.2: Any additional requests or changes outside the agreed scope will be treated as separate projects and may incur additional charges.
2.3: The Company reserves the right to refuse services to any client at its discretion.
3. Payment Terms
3.1: All invoices must be paid within the specified payment terms mentioned in the proposal or contract.
3.2: Late payments may incur a penalty of [X]% per day, capped at [Y]% of the total project cost.
3.3: The Company accepts payments via bank transfer, credit/debit cards, or any other agreed-upon method.
4. Intellectual Property Rights
4.1: All intellectual property created during the project remains the property of Oceanwalk IT Pvt Ltd until full payment is received.
4.2: After full payment, ownership of deliverables will be transferred to the client unless otherwise agreed.
5. Confidentiality
5.1: Both parties agree to keep all project-related information confidential.
5.2: The Company will not disclose any client data unless required by law or with written consent from the client.
6. Service Delivery
6.1: The Company will strive to meet all deadlines; however, delays caused by unforeseen circumstances or client-side factors are not the Company’s responsibility.
6.2: The Company guarantees quality and performance as specified in the agreement.
Payment Return Policy
7. Refund Eligibility:
Refunds will be provided under the following circumstances:
• Non-delivery of services due to issues on the Company's end.
• Services not rendered as agreed in the project scope.
Refunds are not applicable under the following circumstances:
• Change of mind by the client after service initiation.
• Delays caused by the client, including failure to provide necessary inputs.
• Cancellation by the client for reasons unrelated to service performance.
8. Refund Process:
All refund requests must be submitted in writing to info@oceanwalkit.com within 14 days of identifying the issue.
The Company will evaluate the request and provide a resolution within 30 business days.
Approved refunds will be processed within 7-10 business days, excluding transaction fees, if applicable.
9. Dispute Resolution
9.1: Any disputes will first be addressed through mutual discussion.
9.2: If unresolved, disputes will be subject to arbitration under Chennai jurisdiction.
10. Limitation of Liability
The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
11. Updates to Terms
These Terms and Conditions are subject to change. Clients will be notified of updates through email or our website.
Conclusion
By using Oceanwalk IT Pvt Ltd's services, you agree to adhere to the outlined Terms and Conditions, ensuring a transparent and professional engagement.
Call to Action
For any queries or concerns, feel free to contact us at:
📧 info@oceanwalktech.com | oceanwalktech@gmail.com
📞 +91 6374576747